Interpersonal Skills & Self-Development
Leadership and Emotional Intelligence
A five-day programme that develops emotional intelligence for leaders, covering self-regulation, empathy, trust building, Goleman's leadership styles, the GROW coaching model, conflict management, and psychological safety.
Introduction
Leadership is practised through relationships, and relationships run on emotional skill. The Leadership and Emotional Intelligence Training Course develops the self-awareness and relational capability that effective leaders rely on. Participants explore the four domains of emotional intelligence, measure their own profile, and practise regulation, empathy, and influence in realistic leadership situations. Furthermore, the programme covers coaching, conflict, feedback, and leading teams through pressure. Delivered by Gentex Training Center over five days, this programme suits managers, team leaders, and senior professionals. As a result, participants lead with steadier judgement and stronger team commitment.
Leadership and Emotional Intelligence Course Objectives
- Explain the four-domain model of emotional intelligence and its leadership effects.
- Assess personal emotional intelligence using the EQ-i 2.0 framework.
- Recognise emotional triggers and default reactions during leadership pressure.
- Apply self-regulation techniques in high-stakes leadership moments.
- Use cognitive reframing and the ABC model to interpret situations accurately.
- Practise empathy and perspective-taking with team members and peers.
- Adapt leadership approach using Situational Leadership and Goleman's six styles.
- Coach team members with the GROW model instead of directing.
- Manage team conflict with the Thomas-Kilmann Instrument and mediation techniques.
- Build psychological safety, trust, and resilience across the team.
Course Methodology
- Interactive sessions combining theory, self-assessment, and guided practice.
- Leadership simulations with structured peer observation and feedback.
- Role-plays covering coaching, feedback, and difficult conversations.
- Case studies of leadership breakdowns and recovery.
- Group discussion and confidential peer coaching.
- Action planning that connects emotional habits to real team situations.
Who Should Take This Course
- Managers, department heads, and team leaders.
- Senior specialists moving into people leadership.
- Project and programme managers leading diverse teams.
- Human resources and people development professionals.
- Executives managing change and organisational pressure.
- Business owners leading growing teams.
- Professionals preparing for broader leadership responsibility.
Leadership and Emotional Intelligence Course Outlines
Emotional Intelligence and Leadership
- • Defining emotional intelligence and emotional literacy.
- • The four-domain model: self-awareness, self-management, social awareness, relationship management.
- • Daniel Goleman's five components and six leadership styles.
- • How leader mood and behaviour spread through a team.
- • Emotions, judgement, and decision quality under pressure.
- • The EQ-i 2.0 model and its composite scales.
- • Self-assessment: personal leadership emotional profile.
Self-Awareness and Self-Regulation
- • Recognising emotional triggers in leadership situations.
- • Physical stress signals and early warning indicators.
- • Self-regulation techniques: breathing, pausing, and the six-second rule.
- • Cognitive reframing with the ABC model.
- • Managing frustration, impatience, and disappointment professionally.
- • Impulse control and avoiding reactive decisions.
- • Practice: a personal trigger and response map.
Social Awareness, Empathy, and Trust
- • Empathy types: cognitive, emotional, and compassionate.
- • Perspective-taking and active listening with team members.
- • Reading emotional signals in individuals and groups.
- • Emotional contagion and managing team mood.
- • Building psychological safety and inclusive leadership behaviour.
- • Cultural differences in emotional expression at work.
- • Practice: an empathy-based listening conversation.
Relationship Management and Coaching
- • Situational Leadership: directing, coaching, supporting, delegating.
- • Coaching with the GROW model instead of directing.
- • Giving developmental feedback without triggering defensiveness.
- • Receiving criticism and handling upward feedback.
- • Assertive communication and setting emotional boundaries.
- • Motivating and recognising team members authentically.
- • Role-play: a coaching conversation with a struggling team member.
Conflict, Change, and Action Planning
- • Managing team conflict with the Thomas-Kilmann Instrument.
- • Mediation and repairing damaged team relationships.
- • Leading change with emotional awareness and honest communication.
- • Resilience building for leaders and their teams.
- • Recognising distress and supporting wellbeing.
- • Building a 90-day leadership emotional intelligence plan.
- • Final practice, peer review, and course consolidation.
Conclusion
By successfully completing the Leadership and Emotional Intelligence Training Course, participants will have acquired practical knowledge of the four-domain model, EQ-i 2.0, Goleman's leadership styles, self-regulation techniques, the GROW coaching model, conflict management, and psychological safety practice. In addition, they will lead with greater composure, empathy, and influence. Gentex Training Center delivers this programme through leadership simulations and structured reflection, so participants apply their new knowledge immediately.
FAQs
— What is the "Leadership and Emotional Intelligence" course about?
The course develops the emotional capabilities that effective leadership depends on. It covers self-awareness, self-regulation under pressure, empathy, trust building, coaching with the GROW model, conflict management, and leading teams through change.
— What are the key benefits of the "Leadership and Emotional Intelligence" course?
Participants keep composure under pressure and make better decisions in tense situations. Furthermore, they build trust faster, coach more effectively, and reduce conflict inside their teams. As a result, engagement and team performance both improve.
— What skills will I gain from the "Leadership and Emotional Intelligence" course?
Participants gain emotional self-awareness and regulation, empathy and social awareness, relationship management and coaching, and conflict handling and resilience leadership. These four skills combine to raise leadership effectiveness across the organisation.
— What tools, methods, or standards are covered in the "Leadership and Emotional Intelligence" course?
The programme uses the four-domain emotional intelligence model, Daniel Goleman's five components and six leadership styles, the EQ-i 2.0 assessment model, the ABC reframing model, the six-second rule, the Situational Leadership model, the GROW coaching model, the Thomas-Kilmann Conflict Mode Instrument, and psychological safety frameworks.
— How is the "Leadership and Emotional Intelligence" course applied in real-world practice?
Leaders apply it when giving difficult feedback, handling a demotivated team member, mediating between colleagues, announcing change, managing pressure during peak periods, and supporting staff through personal difficulty. In addition, they use it to manage their own stress and avoid reactive decisions.
Contact our team and let us help you find the right option.
Introduction
Leadership is practised through relationships, and relationships run on emotional skill. The Leadership and Emotional Intelligence Training Course develops the self-awareness and relational capability that effective leaders rely on. Participants explore the four domains of emotional intelligence, measure their own profile, and practise regulation, empathy, and influence in realistic leadership situations. Furthermore, the programme covers coaching, conflict, feedback, and leading teams through pressure. Delivered by Gentex Training Center over five days, this programme suits managers, team leaders, and senior professionals. As a result, participants lead with steadier judgement and stronger team commitment.
Leadership and Emotional Intelligence Course Objectives
- Explain the four-domain model of emotional intelligence and its leadership effects.
- Assess personal emotional intelligence using the EQ-i 2.0 framework.
- Recognise emotional triggers and default reactions during leadership pressure.
- Apply self-regulation techniques in high-stakes leadership moments.
- Use cognitive reframing and the ABC model to interpret situations accurately.
- Practise empathy and perspective-taking with team members and peers.
- Adapt leadership approach using Situational Leadership and Goleman's six styles.
- Coach team members with the GROW model instead of directing.
- Manage team conflict with the Thomas-Kilmann Instrument and mediation techniques.
- Build psychological safety, trust, and resilience across the team.
Course Methodology
- Interactive sessions combining theory, self-assessment, and guided practice.
- Leadership simulations with structured peer observation and feedback.
- Role-plays covering coaching, feedback, and difficult conversations.
- Case studies of leadership breakdowns and recovery.
- Group discussion and confidential peer coaching.
- Action planning that connects emotional habits to real team situations.
Who Should Take This Course
- Managers, department heads, and team leaders.
- Senior specialists moving into people leadership.
- Project and programme managers leading diverse teams.
- Human resources and people development professionals.
- Executives managing change and organisational pressure.
- Business owners leading growing teams.
- Professionals preparing for broader leadership responsibility.
Leadership and Emotional Intelligence Course Outlines
Emotional Intelligence and Leadership
- • Defining emotional intelligence and emotional literacy.
- • The four-domain model: self-awareness, self-management, social awareness, relationship management.
- • Daniel Goleman's five components and six leadership styles.
- • How leader mood and behaviour spread through a team.
- • Emotions, judgement, and decision quality under pressure.
- • The EQ-i 2.0 model and its composite scales.
- • Self-assessment: personal leadership emotional profile.
Self-Awareness and Self-Regulation
- • Recognising emotional triggers in leadership situations.
- • Physical stress signals and early warning indicators.
- • Self-regulation techniques: breathing, pausing, and the six-second rule.
- • Cognitive reframing with the ABC model.
- • Managing frustration, impatience, and disappointment professionally.
- • Impulse control and avoiding reactive decisions.
- • Practice: a personal trigger and response map.
Social Awareness, Empathy, and Trust
- • Empathy types: cognitive, emotional, and compassionate.
- • Perspective-taking and active listening with team members.
- • Reading emotional signals in individuals and groups.
- • Emotional contagion and managing team mood.
- • Building psychological safety and inclusive leadership behaviour.
- • Cultural differences in emotional expression at work.
- • Practice: an empathy-based listening conversation.
Relationship Management and Coaching
- • Situational Leadership: directing, coaching, supporting, delegating.
- • Coaching with the GROW model instead of directing.
- • Giving developmental feedback without triggering defensiveness.
- • Receiving criticism and handling upward feedback.
- • Assertive communication and setting emotional boundaries.
- • Motivating and recognising team members authentically.
- • Role-play: a coaching conversation with a struggling team member.
Conflict, Change, and Action Planning
- • Managing team conflict with the Thomas-Kilmann Instrument.
- • Mediation and repairing damaged team relationships.
- • Leading change with emotional awareness and honest communication.
- • Resilience building for leaders and their teams.
- • Recognising distress and supporting wellbeing.
- • Building a 90-day leadership emotional intelligence plan.
- • Final practice, peer review, and course consolidation.
Conclusion
By successfully completing the Leadership and Emotional Intelligence Training Course, participants will have acquired practical knowledge of the four-domain model, EQ-i 2.0, Goleman's leadership styles, self-regulation techniques, the GROW coaching model, conflict management, and psychological safety practice. In addition, they will lead with greater composure, empathy, and influence. Gentex Training Center delivers this programme through leadership simulations and structured reflection, so participants apply their new knowledge immediately.
FAQs
— What is the "Leadership and Emotional Intelligence" course about?
The course develops the emotional capabilities that effective leadership depends on. It covers self-awareness, self-regulation under pressure, empathy, trust building, coaching with the GROW model, conflict management, and leading teams through change.
— What are the key benefits of the "Leadership and Emotional Intelligence" course?
Participants keep composure under pressure and make better decisions in tense situations. Furthermore, they build trust faster, coach more effectively, and reduce conflict inside their teams. As a result, engagement and team performance both improve.
— What skills will I gain from the "Leadership and Emotional Intelligence" course?
Participants gain emotional self-awareness and regulation, empathy and social awareness, relationship management and coaching, and conflict handling and resilience leadership. These four skills combine to raise leadership effectiveness across the organisation.
— What tools, methods, or standards are covered in the "Leadership and Emotional Intelligence" course?
The programme uses the four-domain emotional intelligence model, Daniel Goleman's five components and six leadership styles, the EQ-i 2.0 assessment model, the ABC reframing model, the six-second rule, the Situational Leadership model, the GROW coaching model, the Thomas-Kilmann Conflict Mode Instrument, and psychological safety frameworks.
— How is the "Leadership and Emotional Intelligence" course applied in real-world practice?
Leaders apply it when giving difficult feedback, handling a demotivated team member, mediating between colleagues, announcing change, managing pressure during peak periods, and supporting staff through personal difficulty. In addition, they use it to manage their own stress and avoid reactive decisions.
Partners in Learning
Our Partners in Learning include leading companies and organizations that trust Gentex Training Center for high-quality training courses and professional development programs. Together, we deliver impactful training programs that support skills growth, leadership development, and organizational excellence.
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